Empresa: GRUPO ADDED VALUE
Descripción: To work in a prestigious International Organization based in Valencia we are looking for a Service Desk Technician
Duties and responsibilities:
· Logging service calls and emails in the customer …
Requisitos: Education and Skills:
· Graduation from secondary school supplemented by training in IT, preferably with diploma.
· Good knowledge, at a level of providing tier 1 support to users, on least one of the following: MS SharePoint, MS SQL Server, SAP ERP.
· Good knowledge, at a level of providing tier 1 support to users, on at least one of the following: LDAP, MS Outlook, Exchange, MS Office Suite, SharePoint, BI applications, BO reporting, basic network troubleshooting.
· Knowledge of incident and request fulfillment tracking software.
· Excellent telephone manners, good interpersonal skills and ability to work under pressure and with minimum supervision.
· Understanding of Local and Wide Area Network concepts.
· Knowledge of IPSAS desirable.
· ITIL Certification
· Expert knowledge of English is required (written and verbal)
· Knowledge of Italian is desirable
Contrato: Otros contratos