Empresa: Novabase España
Provincia: Madrid
Población:  La Muñoza, San Fernando,
Descripción: Level 2 Application Operations Analyst

Ability to respond quickly in a crisis situation and remain calm.

Excellent handling of interpersonal relationship and ability to work under pressure

Understanding of how the airline business works will be an advantage

Excellent communication and interpersonal relationship skills at all levels of the organizational, customers and suppliers

English and Spanish spoken and written. Documentation and communication with the clients could be in Spanish and English

Experience of working in crisis conditions

Respond to incidents from all airports including the sales offices

Management of delays to flights. (OBI.P2.3)

Report incidents to third party companies. (OBI.P2.4)

Management of user passwords for access to applications. (OBI.P2.5)

Self Service Kiosk Monitoring. (OBI.P2.6)

Monitoring all services and connections to the different applications Monitoring and management of the applications e.g

Review the status of tickets on a daily basis

Proactively review job queues

Microsoft tasks

– Include Users in Domain Groups.
– Create mailboxes for users and groups.
– Create and modify domain groups.
– Create and modify folders on servers (NAS).
– Create and edit distribution lists.
– Modify folder permissions and permissions groups.
– Restore backup files.
– Create contacts in address books.
– Balance clusters

Control-M tasks

– Restart Jobs.
– Hold Jobs.
– Free Jobs.
– Confirm Jobs.
– Reruns.
– Set to OK.
– Run Now

Monitoring to ensure complete service availability, on each shift

Provide support (additional information) to the first level support team

Good analytical skills, structured and methodical approach

We offer:
Permanet job
Flexible salary
Training
Tecnologías: Monitoring, Control M, CONTROL M,
Tipo de Contrato: 
Indefinido
Salario: 18000 € – 21000 € Bruto/año
Experiencia: 3-5 años
Funciones: Helpdesk – Soporte Técnico – Técnico de Sistemas
Formación mínima: 
FP2/Grado Superior

Esther Claravalls
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Esther Claravalls

Director General at Spica Software
Ingeniera. Profesionalmente vinculada a la informática industrial y a la creación de proyectos web. Buscadora incansable de conocimiento por el puro placer de aprender.
Esther Claravalls
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