Empresa: Novabase España
Población: La Muñoza, San Fernando,
Descripción: Level 2 Application Operations Analyst
Ability to respond quickly in a crisis situation and remain calm.
Excellent handling of interpersonal relationship and ability to work under pressure
Understanding of how the airline business works will be an advantage
Excellent communication and interpersonal relationship skills at all levels of the organizational, customers and suppliers
English and Spanish spoken and written. Documentation and communication with the clients could be in Spanish and English
Experience of working in crisis conditions
Respond to incidents from all airports including the sales offices
Management of delays to flights. (OBI.P2.3)
Report incidents to third party companies. (OBI.P2.4)
Management of user passwords for access to applications. (OBI.P2.5)
Self Service Kiosk Monitoring. (OBI.P2.6)
Monitoring all services and connections to the different applications Monitoring and management of the applications e.g
Review the status of tickets on a daily basis
Proactively review job queues
– Include Users in Domain Groups.
– Create mailboxes for users and groups.
– Create and modify domain groups.
– Create and modify folders on servers (NAS).
– Create and edit distribution lists.
– Modify folder permissions and permissions groups.
– Restore backup files.
– Create contacts in address books.
– Balance clusters
– Restart Jobs.
– Hold Jobs.
– Free Jobs.
– Confirm Jobs.
– Set to OK.
– Run Now
Monitoring to ensure complete service availability, on each shift
Provide support (additional information) to the first level support team
Good analytical skills, structured and methodical approach
Tecnologías: Monitoring, Control M, CONTROL M,
Tipo de Contrato:
Salario: 18000 € – 21000 € Bruto/año
Experiencia: 3-5 años
Funciones: Helpdesk – Soporte Técnico – Técnico de Sistemas